FAQs

Answers to some frequently asked questions.

Our policy is to provide each guest with their own room. If you have multiple animals (of the same species) we are happy to accommodate them together. From time-to-time certain dogs may be better suited to having a companion animal in their room - we promise to keep you informed if we think your dog should share its room and only do so with your prior knowledge. Cats from different families do not share rooms.

Yes, we pride ourselves on being transparent with customers and as such encourage all customers to come inspect the accommodation before their pets stay.

Inspections are offered everyday by appointment during opening hours.

Inspections are not available during long weekends or holiday periods as we are busy attending to the needs of the pets in our care, they take absolute priority.

We recommend if you wish to view the accommodation you do so before commencement of your booking as we prefer you say goodbye to your pets at reception when dropping off, as it makes for a smoother transition and is generally a lot better for your pets.

For the peace and comfort of our guests these hours are strictly adhered to.

Firstly be sure you have your current vaccination certificate, as entry will be refused without proof of vaccination.

If you wish to bring along any personal belongings, you are more than welcome to do so, just make sure it is nothing too precious!

All dogs must be on a lead and all cats and pocket pets must be in a secure carrier on arrival.

If prescription medication is required ensure you bring it in the original container with veterinary directions and please bring an ample supply in case of delays on your return. For over the counter medications ensure you provide an ample supply for your pets visit.

We are happy to accommodate customers that wish to supply their own food for no additional charge.

Please note that your pets energy levels may increase during their stay and in order to keep your pet in the best health increases in food intake may be required, so please ensure you bring an adequate supply for your pets stay.

If you do elect to bring your own food, please ensure it is well labelled.

For any wet food please ensure it is divided into the meal-sized portions.

We hear this quite a lot, we tend to find it is more often than not mum and dad who will be a bit stressed by the situation. Everyone can get a little upset when leaving their family member behind, this is a very natural feeling so please don’t be embarrassed (we always have tissues on the desk). We are all very attached to our own pets too and share our bed with them, we also get attached to the pets in our care and endeavour to treat them as we would our own fur babies.

If owners can stay calm and relaxed on drop off’s we find this helps the pet settle in with ease. Dogs are mostly social animals and once mum and dad are out of sight all the continual exciting new things like other animals, change of environment and all the sounds and smells fill their heads. Don’t worry they will still be very happy to see you on your return and tell you all about their adventures and hopefully be very tired too.

On order to board all animals must have a current vaccination relative to their species.

DOGS

C.5 (Covers the canine variants of Distemper, Hepatitis, Parvo virus, Bordatella Bronteseptica and Parainfluenza).

A Tri-annual canine DHP (Distemper, Hepatitis, Parvovirus) is acceptable but please be aware dogs still need an ANNUAL Canine cough booster to be eligible to board.

We do not accept titre testing as a replacement for regular vaccinations.

CATS

F.3 (Covers the feline variants of herpes virus, calicivirus and panleukopaenia).

Please note: At this point there are NO registered Tri-annual feline vaccines available. Cats MUST receive an annual booster.

We do not accept titre testing as a replacement for regular vaccinations.

FERRETS

Distemper

RABBITS

Calicivirus

Vaccination courses and or boosters need to be completed a minimum of 10 days prior to boarding.

Should your beloved pet feel under the weather during their stay, we will seek veterinary treatment with your preferred veterinary clinic if time and circumstances permit. In all other cases or emergencies for the expediency of treatment our local veterinary clinic or the closest 24 hour veterinary facility will be used. Contact will be made with either yourself or your emergency contact in the event treatment is required. All charges in relation to veterinary treatment will be paid for by the owner.